An In-Depth Exploration of Reasonable Accommodations and the Interactive Process (1 hour)

This training is developed and delivered in collaboration with the Massachusetts Disability Law Center.

The interactive process is essential to an employer’s compliance with the mandate of the American’s with Disabilities Act (ADA) that employees with disabilities be provided effective reasonable accommodations. Both employers and employees should engage in the interactive process in “good faith” but there are no explicit rules for what that means, or for what does or does not constitute reasonable accommodation in any given job category. Therefore, it is important for managers and human resources professionals to understand and implement best practices for recognizing and addressing reasonable accommodation requests from job applicants and employees. This training will provide an in-depth analysis of the interactive process and recommend tips and strategies that can be used to avoid common pitfalls that occasionally lead to legal disputes.

After completing this training, participants will be able to:

  1. Distinguish between accommodations that are reasonable in the workplace and those that are not reasonable or constitute an undue hardship.
  2. Recognize when a request for reasonable accommodation is made by an employee.
  3. Use best practices while engaging in an interactive process with an employee who has requested reasonable accommodation.
  4. Choose and implement the best options for both the employer and the employee.