In accordance with COVID-19 (CoronaVirus) prevention efforts, the Work Without Limits Benefits Counseling and Administrative Employment Network (AEN) Ticket to Work teams are working remotely over the next several weeks.

We are available by way of email and phone. Please note we are able to respond more quickly to email.

Peter Travisano, CPWIC, Manager, AEN

  • Office Phone: 508-856-2792
  • Email

Marjorie Longo, CPWIC, Project Associate, AEN

  • Office Phone: 508-856-8585
  • Cell Phone: 508-340-3888
  • Email

Brian Forsythe, CWIC, Project Coordinator, Benefits Counseling

Winnie Siano, CWIC, Project Coordinator, Benefits Counseling

  • Office Phone: 508-856-8349
  • Email

As always, we are here to serve you regarding your employment and public benefits questions.

Below please find information related to COVID-19 and various public benefit programs. We will keep this information updated as the situation evolves. Please check back frequently and do not hesitate to contact us if you have any questions.

COVID-19 Related Resources


Medicare Coverage

Social Security Administration's (SSA) and COVID-19

A Warning to the Public about fraudulent letters threatening suspension of Social Security benefits due to COVID-19 or CoronaVirus-related office closures. Social Security will not suspend or discontinue benefits because their offices are closed. For answers to Frequently Asked Questions click here.

  • Services are available online through the secure and convenient website:
  • Contact your local office for critical service such as reinstatement of benefits
  • Subscribe to receive alerts from SSA when information is added or changed. You also may follow SSA on Facebook and Twitter.
  • SSA COVID-19 Updates

Food Assistance


Personal Care Attendant (PCA) Services

  • Hotline for MassHealth members: call 1-844-422-6277 to be connected to home health services


Families First Coronavirus Response Act (FFCRA)



Mental Health

Public Benefits, Finances & Income Taxes


The following service changes have been made in consultation with The Riders’ Transportation Access Group, the Boston Center for Independent Living, and the Massachusetts Senior Action Council:

  • Shared trips have been eliminated. RIDE customers can still bring a personal care attendant or guest on their trip.
  • The RIDE Eligibility Center (TREC) is closed for in-person appointments until further notice.
  • Booking windows have been adjusted. Starting March 28, RIDE customers will need to book trips 1 – 3 days in advance.
  • Customers with subscriptions trips will be contacted by TRAC & to confirm those trips are still required.
  • The RIDE will work to eliminate transfer trips to reduce customer interaction with multiple drivers.
  • All RIDE vehicles are cleaned and disinfected every 24 hours.
  • Routematch Software transition is delayed. An updated timeline will be shared on the website when it is available.
  • For more information visit The RIDE Paratransit Service

More COVID-19 Resources