Forbes: ‘How To Help Shoppers With Disabilities This Season’

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What do customers with disabilities want more than anything? To be treated like people first, people who also happen to have a disability. As we begin the holiday dash, these suggestions on everything from retail etiquette to online fixes for businesses—developed for and by people with disabilities—are worth sharing widely. Even bosses who may think they have the latest information on inclusion can learn a thing or two.

Many suggestions are low-cost and simple to implement. They include both what is required by law as well as how to go beyond the basics.

Read more about these tips and tricks from the American Association of People with Disabilities (AAPD), The Partnership on Accessibility (PEAT), Work Without Limits, Ask Earn, and The United Spinal Association.


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I am a former editor-in-chief and journalist who has written for The New York Times, Glamour and Fitness. I write about the role of disabilities in today’s changing workplace as well as adults with mental health challenges for Thrive, Medium and on LinkedIn. My book, "The Elephant in the Playroom" (Penguin), is recognized as one of the first to reveal what life is really like for a variety of families raising a child living with a disability.